At Black Antler we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 

In the unlikely event that a product is faulty, the first thing to do is to submit a Support ticket. Once this has been logged with our returns department a member of our team will contact you to discuss the options available. Please include as much information about your return and include any photo’s of damages or incidents.

If there are any other questions please don’t hesitate to contact us.

PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.

Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.

Cancellation Rights (Distance Selling)

14-Day Cancellation Period

You have the right to cancel your order and return items within 14 days of receiving them, without giving any reason. This is your statutory right under the Consumer Contracts Regulations 2013.

The cancellation period begins:

• On the day you (or someone you nominate) receives the goods
• For multiple items ordered together but delivered separately: on the day you receive the last item
• For goods consisting of multiple lots or pieces: on the day you receive the last lot or piece

How to Cancel

To cancel your order, you must inform us of your decision by sending a clear statement containing your order number to:

Email: support@blackantlergaming.co.uk

and await for return instructions. These are usually acknowledged within 24 hours.

Returning the Goods

You must return the goods to us within 14 days of informing us of your cancellation. You are responsible for the cost of returning the goods unless we agree to collect them or the goods are faulty.

Items must be returned in their original condition, with all original packaging, accessories, and documentation included.

Refunds

When We’ll Provide Refunds

We will provide a full refund if you cancel within the 14-day period, or if goods are:

• Not as described
• Faulty or defective
• Not of satisfactory quality
• Not fit for purpose

Refund Timeline

We will process your refund within 14 days of receiving the returned goods.

For stock rotation and business customer error returns:

• Approval for return is at Black Antlers discretion and is subject to a 10% restocking fee
• Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
• Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
• Black Antler reserves the right to refuse to credit any product(s) not in a satisfactory condition

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@blackantlergaming.co.uk.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blackantlergaming.co.uk.