At Black Antler we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 

In the unlikely event that a product is faulty, the first thing to do is to submit a Support ticket. Once this has been logged with our returns department a member of our team will contact you to discuss the options available. Please include as much information about your return and include any photo’s of damages or incidents.

If there are any other questions please don’t hesitate to contact us.

PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.

Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
 
For stock rotation and customer error returns:

• Approval for return is at Black Antlers discretion and is subject to a 10% restocking fee
• Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
• Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
• Black Antler reserves the right to refuse to credit any product(s) not in a satisfactory condition

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@blackantlergaming.co.uk.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blackantlergaming.co.uk.